Shipping Issues

If you notice an issue with your shipment, please contact the courier immediately using the details on the Carrier Contact Information page.

Alternatively, you may also reach out to our help center and we will do our best to assist you to resolve the issue. If your item was lost or damaged by the courier, we will help file a claim on your behalf free of charge. (Lost/Damaged Shipments must be reported to us within a 1-week period from the date of delivery) If the carrier deems the package has been delivered and you believe that it might have been stolen, please file a report with your local authorities.

Please note that in the spirit of supporting safer COVID-19 workplace policies, Hitch4me.ca will not require signature on delivery unless specifically instructed so by the customer. Hitch4me.ca is not responsible for any lost or stolen items. We cannot guarantee the duration of a claim or compensation amount from a courier claim.

Should you find your order damaged, we invite you to contact us immediately. We will not review claims past 5-business days from the date of delivery.

Cancellations

We offer free no-questions-asked cancellations on all orders which have not yet entered the shipping process.

To cancel an item on order, simply reach out to our Customer Help Center and one of our dedicated agents will be happy to assist.

We are unable to revise or stop a shipment after it has entered the shipping cycle. If you wish to cancel an order after the shipping process has begun, we recommend refusing the shipment at its arrival.

Refusing the package could cause it to be placed in a lower queue by the courier and may take up to 30 days to return, additional shipping fees may also apply for refusal of a shipment.

If your package is returned to us due to an error in your address and you would like us to send it out again, then either the shipping costs will be charged for both ways, or the return process will be started and refund will be initiated.

Return & Refunds

1- SUBMIT A REQUEST: Contact us to submit a request

2- RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) with the exact return address.

3- SHIP IT BACK: Print and attach the shipping label (if applicable) and the RA form to the outside of the box

4- RECEIVE REFUND OR REPLACEMENT: Sit back and relax. After the product has been received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped.

We get it, returns happen. At Hitch4me.ca we strive to make it easier for our customers to go through this process. If you’re not completely satisfied with your purchase, simply contact us to submit a request to get the process started.

We stand behind the quality of our products and can return a product within 30-days from the date of delivery (exceptions apply, see below).

Should you wish to open a return, please submit a return request sending an email with pictures of the item at sales@hitch4me.ca. Exceptions may apply, see below.

Exceptions:

• Items which are used, installed, altered by the user, missing original package/components/paperwork are non-returnable
• Items discontinued or on final sale are non-returnable
• Items sourced directly from the manufacturer on “special order” may not be returnable or may be subjected to restocking fees up to 30% of the goods purchased.
• Products which have been picked up directly from any of our locations are non-returnable (Please inspect the product and check the part number for compatibility before buying)
• Products which have been discontinued since time of purchase may be eligible for store credit only

You may choose to return your purchase for refund or replacement within 30-days from the date of delivery, any returns submitted after 30-days, will only be eligible for store credits. Please be advised that return freight charges will apply.

All returns will be inspected by our warehouse team before a refund can be issued.

We strongly advise you to inspect the package and take photos for your records before returning to document the original condition of the product, in order to avoid potential complications with inspection.

Return Shipping Label

You may use a courier of your preference to ship back the returning item at your own discretion once a return case has been approved or request a prepaid discounted shipping label(s) from us.

Should you wish to use our courier to return a purchase, a label will be created and sent to your email. We will deduct the shipping cost from your refund.

Each return label(s) we provide is linked to a specific returning product/shipment and return authorization code, please ensure that it is clearly attached to the packaging of shipment submitted for return.

Please refrain from returning multiple items in one shipment unless otherwise instructed, or you may not receive the correct compensation.

Refunds

Refunds will be issued to your original form of payment or in store credit. Our processing time for refunds is 3-5 business days but the refund may take up to 2-weeks to be reflected on your bank statement.

If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.

Restocking Fees

• Items in original condition within the return window*: 25% restocking fee will apply
• Items in original condition past the return window*: 65% of the item price
• Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a Hitch4me.ca error: Up to 50% of the items price

*For most items the return window is 30 days after delivery. For local pick up orders the return window is same business day we do not accept returns for local pick up orders past the return window.