Feel free to contact us, we’ll be happy to assist you
frequently asked questions
WHAT HAPPENS AFTER I PAY?
After your order is placed, you will receive an order confirmation email which contains your order details. Products that are in stock are usually processed and shipped within 1-2 business days. You will receive a shipment confirmation email with the tracking number included. Please allow 1-5 business days for the shipment to arrive at your address.
After your order is placed, you will receive an email with the pick up address, processing time is normally 1-2 business days depending on availability.
WHAT IF THE PRODUCT I ORDERED IS OUT OF STOCK?
If your order is not in stock, your order will be placed on backorder. One of our customer service representatives will provide you with an estimate for when we expect to be able to ship your order. At that point, you may decide to wait for your order or request a full refund. We are willing to issue a full refund of your order upon your request. We will ship your order out once the stock arrives, and you will receive the shipment information with the tracking number through email. If you would like to receive a full refund instead, we would gladly return the full payment to you within 24 hours in the same method as the payment method used at checkout.
HOW DO I KNOW THE STOCK AVAILABILITY?
Most of the products we list are in stock and ready to ship. However, as with all online retailers, the stock status could change every second. It is best to ask us about it.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, PayPal.
HOW DO I PAY IF I DO NOT HAVE A PAYPAL ACCOUNT?
You do not need to register for a PayPal account in order to make a payment via PayPal. You can still pay with all major credit cards like Visa and MasterCard through PayPal. Simply choose “Pay with Debit or Credit Card”, and fill out your credit card information using the PayPal checkout system. Your credit card information will be secured by PayPal.
ARE ALL PRICES IN CANADIAN DOLLARS?
Yes, all prices shown on Hitch4me.ca are in Canadian Dollars.
SHIPPING / DELIVERY
WHERE DO YOU SHIP?
We ship anywhere in Canada and United States. Products will be shipped out from one of our warehouses in Canada or the United States. The warehouse used varies for each order based on availability and destination.
WHICH SHIPPING COMPANY DO YOU USE?
We use Fedex Ground, Purolator Ground, UPS Ground, Dicom, Loomis Ground and Canpar for all orders. For all shipping methods, a tracking number will be provided to you when your order ships.
WHat is the delivery cost?
We offer fast shipping on most orders at an affordable cost! Unfortunately, due to the geographic realities of operating in Canada, we have to charge shipping to certain addresses. A sales representative will contact you if extra shipping is required.
Please feel free to contact us if you have any question or if you need help finding a product.
Office: Mississauga, Ontario
Hours of operation
Monday – Friday 11:00 am – 6:00 pm (Except Holidays)